An impeccable after-sales service: If you have any questions, we will respond within 24 hours. ※We have a bike repair workshop in Stuttgart, Germany. According to a current customer’s feedback, their bike has been stolen. Please photograph the frame number on the bike if necessary. The frame number is like your passport; it is the unique identification of your bike. It is the only proof for recovering your bike. The frame number is usually located at the bottom of the bike. Hub motor 250 W with torque sensor: the 250 W hub motor reaches a maximum speed of 25 km/h. It is equipped with a responsive torque sensor that optimizes the efficiency of pedaling. Enjoy natural assistance and greater battery range. With three assistance modes, you can tackle slopes effortlessly and explore the city streets with complete freedom. Removable battery 36 V 18.2 Ah: with the high-capacity 18.2 Ah battery, you can travel up to 120 km on a single charge in assistance mode. Thanks to the locking feature, you can easily recharge the battery at home. You can choose from three assistance modes: electric assist, walker mode, and manual mode, each offering tailored benefits for your riding experience. Waterproof LCD display: The waterproof LCD display shows real-time data such as speed, battery level, mileage, and selected mode, enhancing your riding experience with accurate information at a glance. With the built-in walking assist mode, navigating urban landscapes becomes a breeze.